Cutting Wait Times: A UX Redesign for Bank Ticket Dispensers

About the project

Equity Bank aimed to slash customer wait times at the ticket dispenser kiosk, given the daily influx of customers seeking services. They strived for a swift and seamless initial customer experience, resulting in faster, more efficient service delivery.

My role

I served as the primary UX designer, crafting user flows, wireframes, information architecture, UI and visual design, and prototyping. I collaborated closely with our Design Lead, benefiting from their invaluable support and guidance.

Outcomes

Reduced wait times at the queue.
Increased task completion rates.
Users related more to the branding.

SEE THE PROCESS